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Jobs


Current available jobs in Ticket Sales & Service:




Ticket Sales & Service: Ticket Sales Management
Director of Ticket Sales - Erie SeaWolves (Erie, PA)

WHO ARE THE ERIE SEAWOLVES?
The Erie SeaWolves are the Double-A affiliate of the Detroit Tigers.  The team is owned and operated by At Bat Group, LLC.  Over 200 SeaWolves have played Major League Baseball including Justin Verlander, Curtis Granderson, John Lackey, Michael Fulmer and Andrew Miller.  Erie is located in the northwest corner of Pennsylvania, conveniently located between Cleveland, Pittsburgh and Buffalo.  The SeaWolves play their home games at UPMC Park, just 10 blocks from the shores of Lake Erie. 

WHAT ARE THE RESPONSIBILITIES?
The Director of Ticket Sales reports to the Assistant General Manager of Sales and is responsible for leading the team’s ticket sales efforts by creating and implementing ticket sales strategies, training, motivating and coaching the sales staff, achieving individual and department revenue goals, and maximizing the return on department expenses.  The Director is required to:

  • Provide leadership to achieve the department’s budgeted revenue and expense targets.
  • Interview, hire, train, orient, manage, motivate and lead ticket department staff.
  • Meet weekly with direct reports to discuss progress and action items including goals, call and meeting activity, results, feedback, coaching, and follow-up.
  • Develop and implement a ticket sales business plan with strategies that emphasize the sale and retention of advance purchase products including season tickets, ticket packages, group tickets, and hospitality.  Business plan should include initial goals, budgets, marketing timeline and strategy for the department.
  • Successfully market and sell ticket packages, suites, group outings, and the Friends & Family program via outbound phone calls and face-to-face sales presentations (volume goals vary seasonally).
  • Work with supervisor, Director of Accounting & Finance, and direct reports to identify growth opportunities and prepare departmental budgets.
  • Coordinate the team’s season/partial ticket package campaign including renewal correspondence.
  • Lead sales efforts in specific group sales sectors.
  • Train ticket sales and support staff to ensure representatives provide Unsurpassed Customer Service.
  • Establish a planned calendar for sales training and contests/incentives.
  • Supervise Ticket Operations Manager to ensure timely, accurate reporting.
  • Supervise the team’s sales internship program.
  • Communicate ticket sales strategies and priorities to staff members and interns.
  • Delegate administrative/marketing tasks to the least senior individual capable of accomplishing the task.
  • Entertain clients and prospects at home games.
  • Contributing to a positive sales culture consistent with At Bat Group, LLC values.
  • Other duties and responsibilities as assigned.

QUALIFICATIONS
The ideal candidate will be a strong communicator, have superior people skills and…

  • A Bachelor’s Degree (Business, Marketing, Sport Management or Communications preferred).
  • Computer proficiency including Microsoft Office (PowerPoint, Word, and Excel).
  • Strong organizational skills.
  • Previous sales and supervisory experience required.
  • The ability to work scheduled hours including evenings, weekends and select holidays during the baseball season.

HOW MUCH WILL YOU MAKE?
That depends on your experience and how well you and the team perform. Compensation will include base pay and health benefits (employee contribution required).  You may also be eligible for bonus compensation based on performance against team and individual goals. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have three or more years of previous ticket sales experience?
2. Do you have previous experience supervising full-time employees?
3. Are you proficient in Microsoft Word and Excel?
4. Do you have prior experience with Score CRM, TicketReturn or a comparable ticketing/CRM platform?


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Ticket Sales & Service: Ticket Sales
Ticket Sales Account Executive - New Hampshire Fisher Cats (Manchester, NH)

Are you ready for a challenge? Do you want to be pushed to be the best? Want a long term career selling in the sports industry? Then you've come to the right place.

The New Hampshire Fisher Cats, Eastern League Double-A Affiliate of the Toronto Blue Jays, are currently searching for an enthusiastic individual to join an award winning staff at Northeast Delta Dental Stadium as a Ticket Sales Account Executive to assist in the sale of season ticket packages, groups and hospitality.  This is a great opportunity to start a career in both sales and sports.  You will receive excellent training from both the Fisher Cats Front Office Staff and the award winning Sandler Training Program.

So, what do you say? Up for the challenge?

 RESPONSIBILITIES: Include, but are not limited to:
o Sell and service season tickets, group tickets, and mini-ticket packages, as well as suites and hospitality
o Maintain 100 calls per day volume as well as an aggressive sales and meetings schedule
o Meet a personal sales revenue goal by developing new relationships and growing existing relationships.
o Collaborate with peers to achieve team sales goals
o Set appointments with key decision makers in the community to assess the opportunity and develop partnerships
o Consistently utilize the ticketing system and other data sources to generate leads and organize sales call efforts
o Implement the franchise’s ticket sales strategy, as administered by sales management team
o Implement group theme nights and promotions
o Attend community events, chamber events and assist in outside events as needed
o Administer superior customer service for clients year-round
o Assist with additional duties and tasks as assigned

REQUIRED QUALIFICATIONS:

A qualified candidate must have a bachelor’s degree and at least one year of successful experience in ticket sales within Minor League Baseball or comparable entity. A successful candidate should showcase excellent communication skills with the ability to have effective and frequent dialogue with prospects, clients and account managers.

The desired candidate should also have a strong work ethic, and be highly motivated to achieve sales goals. The ability to work evenings, weekends and holidays in an outdoor environment is required.

If you feel you have the experience and self-motivation required to be part of the Fisher Cats team, please apply for this position.

Please no phone calls or emails, all communication will be carried out through Teamwork Online.

Fisher Cats Accolades:

• New Hampshire Business Review – “Best Sporting Event to Take Clients to”, 9 years running

• Parenting New Hampshire – “NH’s Favorite Sporting Event for Families”, 5 years running

• New Hampshire Magazine – “Best New Hampshire Sports Team”, 5 years running

• New Hampshire Magazine – “2016 Business of the Year (Hospitality and Tourism)

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have one year of experience selling tickets for a sports franchise?
2. Do your long-term career goals involve a sports sales career path?


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